ABSTRACT
There is a fresh interest in the application of digital technologies and analytics in managing supply chain risks. This is a result of recent events such as COVID-19 and the geo political tension between Ukraine and Russia. The resurgence of such events triggered a shortage of raw materials and disruption of supply chain networks. Several studies have explored the application of digital technologies in various settings using mathematical models. Machine learning a module under Artificial Intelligence (AI) received more attention. However, this study brings a new perspective by assessing ways in which manufacturing companies can use digital technology and analytics for holistic supply chain risk management. The study collected data from 14 Fast Moving Consumer Goods (FMCG) manufacturing firms in Mauritius using closed end questionnaire method. The key findings indicated that 29% of the firms are utilising digital technology to predict and create visibility for their supply chain. In addition, 8% of the firms are still within the emerging level for supply risk capabilities. To minimise risks, a workflow is developed to enhance visibility across FMCG supply chain. The workflow enables proactiveness approach instead of reactiveness when disruption occurs. © 2023 Elsevier Ltd. All rights reserved.